We strive to keep network and infrastructure availability at 99.9% per month.
Downtime is any period during which the Service is unreachable due to causes attributable to the Provider, excluding planned maintenance and external factors.
| Monthly availability | Credit |
|---|---|
| 99.0% – 99.9% | 10% |
| 95.0% – 98.9% | 25% |
| below 95.0% | 50% |
The SLA does not cover downtime caused by announced maintenance, force majeure, Customer actions, or DDoS attacks beyond standard protection.
Submit SLA claims within 7 days to support@fastkvm.eu, including the service ID and outage time.